Archived Newsletters

June-July InSight 2018

Customer Service Surveys


Our mission is to provide an extraordinary level of service to our clients. We monitor our performance through client feedback obtained through a series of both informal and formal surveys.

If there is positive feedback, we pass the comments to your assigned team. If you express any concern whatsoever, we perform the proper research and commit to resolving an issue within 48 hours.

We also urge you to communicate any concerns regarding a supplier. We will communicate with the supplier and assist in resolving any issues by bringing the matter to a resolution as quickly as possible.

We thank you for taking the time to respond to the surveys; your responses are invaluable.


Tips for Traveling with Your Boss 


Business travel can often be fraught with stress, especially so when accompanying your boss. If you are on a business trip with your boss you need to be your most efficient, competent self. Show her skills and expertise in ways she doesn’t typically get to see. We spoke to business travel expert Road Warriorette for suggestions on how to make the best impression on a business trip with a superior.

Suggestions for traveling with your boss.


United opens Polaris lounges in Newark and Houston

Airlines are constantly trying to attract business and first class passengers by increasing the luxury and amenities offered. In 2016 United unveiled their new international business class, Polaris, with features such as Saks Fifth Avenue bedding, improved food and beverage offerings, and a premium amenity kit.


As part of the experience, Polaris customers have exclusive access to special Polaris lounges in select airports. These lounges feature showers with rainfall showerheads, daybeds with Saks Fifth Avenue-branded blankets, and an extensive dining menu. Lounges are currently open in Chicago O’Hare and San Francisco International Airport, with Houston’s George Bush Intercontinental and Newark International airport as the newest additions. A Polaris lounge in LAX is slated to open this fall, and over the next few years lounges are anticipated to open at Washington Dulles, Hong Kong, London Heathrow, and Tokyo Narita.


Passengers traveling in Polaris from airports without a Polaris lounge will continue to have access to United Club and other partner lounges.


Six Things You Need to Know About SPG-Marriot Rewards!

Starting in August, Marriott Rewards, SPG, and The Ritz-Carlton Rewards will begin offering one set of unified benefits for its members.  This will enable members to earn points faster and have more brands to choose from when booking stays.

Here are some highlights:

1. Members will be able to combine their separate rewards accounts into one account that stretches across all the brands.

2. The names of the programs will stay the same until a new program name is announced next year.

3. Loyalty members can earn elite status faster and tiers will be standard across the programs.

4. Benefits for higher tier members will expand, including more locations offering free breakfast or expanded food/beverage credit.

5. There won’t be any more blackout dates; instead, there will be an updated award chart with peak, standard, and off-peak redemption values.

6. On the mobile apps members will be able to check in or check out, receive alerts when their room is ready, and use their phone as a room key (where available)

As more changes are released we will keep you updated.


Looking for a fast translator option that doesn't require Wi-Fi? 


ili is a translation device that can translate in as little as 0.2s from English to Spanish, Japanese or Mandarin. With just the push of a button, the device will recognize your voice and exclude surroundings sounds and translate your phrase. It can also translate from Mandarin to Japanese or English.


Unlike a translation app, the device is faster, ready to go at any time, doesn’t rely on a WIFI signal, and is personalized to your voice. The output of the translation also goes directly to the person you are talking to.


It’s currently designed with support for transportation, dining, shopping, and sightseeing. It’s best used for shorter phrases. ili is updatable as more becomes available. The battery lasts 3-5 days on a single three-hour charge.

Learn more about ili.